Who We Are

Kandoo Car Credit Limited, trading as Kandoo Car Credit, is a company registered in England and Wales (Company Number: 12178111).
Registered Address:
Beech Court, M60 Office Park, Clifton, Manchester M27 8FF.

Our team is here to support you every step of the way. Whether you have questions before, during, or after your application, we’re always available to help.

As a Vehicle Finance Broker, our goal is to find you the best financial options based on your specific circumstances. We work with a wide network of finance partners to help secure the best possible terms for you.

Treating Customers Fairly (TCF) is central to our approach. We are committed to ensuring you receive the right product that meets your needs and financial situation.

Contact Us

If you have any questions or need assistance, please don’t hesitate to contact us:

• Email: sales@kandoocarcredit.co.uk
• Phone: 01204 311798
• Postal Address:
  Beech Court, M60 Office Park, Clifton, Manchester M27 8FF

Regulation

Kandoo Car Credit is authorized and regulated by the Financial Conduct Authority (FCA).
Our FCA registration number (FRN) is 936619. You can verify our details on the FCA Register here.

We act as a credit broker, not a lender.

Our services are free of charge to you. However, we may receive a commission from our finance partners for introducing your details. This commission is a fixed payment or percentage and does not impact the rates or terms you are offered.

If you’d like more information on how we earn our commission, feel free to contact us.

Finance Options

To help you secure vehicle finance, we’ll share your details with our trusted finance providers. These partners will assess your creditworthiness by checking your information with credit reference agencies and, if necessary, fraud prevention agencies.

Please ensure that all information you provide is accurate and up to date, as this will be used to assess your application. Please note, approval for finance is subject to terms and conditions and is not guaranteed.

Before entering any agreement, make sure you fully understand the terms. Take the time to read all provided documentation carefully, and feel free to ask us any questions.

Important points to consider include:

• Distance Selling and the 14-day cooling-off period
• Post-contract issues, including problems with the vehicle
• Cancellation procedures and the consequences of missing repayments

While we do not provide specific product recommendations, our finance partners will ensure you receive all necessary information in your Pre-Contract documents to make an informed decision.

Affordability

It is crucial to choose a finance option that is suitable for both your current and future financial situation.

We will ensure that your details are accurate and passed on to our finance partners. In some cases, you may be asked to provide evidence of income. If you anticipate any changes in your financial circumstances, you must inform us or the finance provider directly.

Please remember that missing payments could negatively affect your credit rating.

Complaints

If you would like to make a complaint, please contact us using the details provided above.

For a full overview of how we handle complaints, visit our Complaints Page.

Your Information

To process your application, we require personal information from you. We take privacy and data security seriously and handle your information professionally and securely.

Your data will only be processed with your explicit consent. If you do not wish for your information to be processed, please refrain from submitting your details.

We may share your information with our finance partners to help secure finance on your behalf. While we vet our partners carefully, we encourage you to review their privacy policies, which are included in our own policy.

For more details on how your information is used and shared, please review our Privacy Policy.

Our ICO registration number is ZA549847.